Returns & Cancellation Policy

Returns

Soap

  • Due to the nature of this product we do not accept returns or exchanges. This is due to the product being a hygiene product and there is no way for us to determine if the product was used, handled, or tampered with.

Pepper Spray

  • Mace and pepper spray products cannot be returned or exchanged, due to the nature of the product. Because these products must be reliable and without lowered pressure in order to function properly, we cannot re-sell these products to another consumer on good conscience that it will perform as expected in an emergency situation, if we cannot determine if it has been used or tested prior to its’ return. if we These products may have been tampered with or compromised if you have tested the product upon receipt. Federal regulations also do not allow for us to resell or give away these products. We are required to DISCHARGE all returned pepper sprays into a container and dispose of properly.


Stun Guns

  • All stun-guns will come with their original instructions and warranty information as of April 20, 2021. Our stun-guns have a lifetime warranty from the manufacture. All issues and concerns with a stun-gun should be routed to the proper department. We turn on and test all stun-guns prior to shipment of your order to ensure they are in good working condition.


Candles & Wax Melts

  • If your product is damaged upon delivery or defective, we happily refund 100% of the purchase price and pay the return shipping for products ordered within the past 15 days. Your item can also be exchanged. We do request a time and date stamped picture upon arrival is sent to the number listed in the contacts or the email provided.


Exchanges

Soap
  • Not accepted on this product

Pepper Spray

  • Not accepted on this product due to federal regulations on the integrity of the product.


Stun Guns

  • Please reach out to the manufactures warranty department to speak about any improperly working product

 

Candles & Wax Melts

  • Should your product arrive broken or damaged you will need to reach out to us within 48 hours with photos of the damage and original packaging. We will then issue you a return shipping label, once we have the broken item back we will ship out a replacement to you.

Cancellation Policy

All Products

  • Once an order is placed and accepted, it cannot be cancelled by you. Exceptions will not be made to this cancellation policy. Any additions to an order will be treated as separate orders and assigned a separate order number. It is crucial that you double and triple check the accuracy of your order before clicking the “place order” button during checkout. The Company will not be held accountable for, and will not correct any, order mistakes that you have made. The Company will not add to your order or take away from your order, nor will the Company combine orders for shipment together. Freebies might be added to the order from time to time.
  • We will not try to intercept the product once it has been shipped, this includes for a cancellation or wrong shipping address. Due to the nature of USPS package intercepts there is no guarantee we will be able to get the package back into our hands. You are welcome to attempt to do so and pay the additional shipping and fee's associated with this on your own.
  • Threats of extortion to get around our policies will result in a legal hold on all orders and a report being filed with local authorities.
  • All cancellation requests past the 2 hour mark will result in a cancellation fee of $25 deducted from the amount of of refund, this goes to cover the cost of materials used and shipping costs already associated with the order. These are by case basis depending on the situation at hand and reason with evidence as proof for reason. No cancellations will be granted for on hold orders - on hold orders are the responsibility of the consumer to look at the detailed tracking page and contact us. We do not email the consumer in regards to on hold orders.